Terms & Conditions

Bespoke Horizons ("we", "us", "our") is a personalised travel planning service operated by Bespoke Horizons Ltd, registered in England and Wales. We provide AI-generated travel itinerary suggestions for couples seeking luxury travel experiences.

Our registered address and contact email: info@bespokehorizons.co.uk

Bespoke Horizons provides personalised travel planning suggestions ("Itineraries") generated by artificial intelligence based on the preferences you share with us through our chat interface.

Our Itineraries are:

• Personal suggestions and inspiration for your travel planning
• Based on your stated preferences, dates, budget, and travel style
• Delivered digitally by email following payment

Our Itineraries are not:

• Confirmed or guaranteed bookings of any kind
• A reservation of hotels, flights, transfers, or any travel service
• Financial, legal, or professional travel advice
• A guarantee of availability, pricing, or adults-only status of any recommended property

All hotel names, restaurant recommendations, and travel experiences referenced in your Itinerary are suggestions only. We strongly recommend verifying current availability, pricing, and property policies directly with the relevant provider before making any booking.

Price: Each personalised Itinerary is priced at £19.99 (inclusive of VAT where applicable).

Payment: Payments are processed securely by Stripe. Bespoke Horizons does not store or handle your card details directly.

Delivery: Your Itinerary will be delivered to the email address you provide within 30 minutes of payment confirmation. In the event of a technical failure, please contact us at info@bespokehorizons.co.uk and we will resolve the issue promptly.

Refund Policy: Because our Itineraries are digital products delivered immediately upon purchase, we are unable to offer refunds once the Itinerary has been delivered to your email address, except where:

• The Itinerary was not delivered due to a technical error on our part
• The content delivered was materially different from what was described

If you experience any issue with your Itinerary, please contact us within 14 days of purchase at info@bespokehorizons.co.uk and we will do our best to resolve it, including providing a revised Itinerary or a refund at our discretion.

Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected by this policy.

Bespoke Horizons is not a travel agent, tour operator, or booking platform. We do not:

• Book or arrange any travel service on your behalf
• Hold ATOL protection or ABTA membership
• Act as an intermediary between you and any hotel, airline, or travel provider
• Take responsibility for the quality, safety, or availability of any recommended service

Any bookings you make as a result of your Itinerary are made directly between you and the relevant travel provider. Bespoke Horizons accepts no liability for any loss, cost, or disappointment arising from bookings made on the basis of our suggestions.

We take care to provide accurate and helpful suggestions. However, the travel industry changes constantly — hotels rebrand, close, change their age policies, or alter their pricing. We cannot guarantee that any specific property, restaurant, or experience mentioned in your Itinerary will be available, adults-only, or accurately priced at the time of your travel.

We strongly recommend:

• Confirming adults-only or minimum age policies directly with your chosen hotel before booking
• Checking current pricing through the hotel's official website or a trusted booking platform
• Verifying visa, entry, and health requirements with the relevant embassy or government authority

Your Itinerary is created for your personal use. You may not reproduce, resell, or distribute your Itinerary for commercial purposes without our written consent.

The Bespoke Horizons name, logo, website design, and all associated content are the intellectual property of Bespoke Horizons Ltd and may not be used without permission.

We collect the personal information you share with us (your travel preferences shared in the chat, your email address, and your payment details processed by Stripe) for the sole purpose of generating and delivering your Itinerary.

We do not sell your personal data to third parties. Your chat transcript is retained to generate your Itinerary and may be used in anonymised form to improve our service.

For full details of how we handle your data, please see our Privacy Policy at bespokehorizons.co.uk/privacy.

Your data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

To the fullest extent permitted by law, Bespoke Horizons' liability to you in connection with any Itinerary or use of our service is limited to the amount you paid for that Itinerary (£19.99).

We are not liable for:

• Any indirect or consequential loss arising from your use of our suggestions
• The accuracy of hotel, restaurant, or experience information at the time of your travel
• Any loss arising from bookings made on the basis of our Itinerary
• Any failure of third-party services including Stripe, Resend, or Anthropic

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these terms from time to time. The current version will always be available at bespokehorizons.co.uk/terms. Continued use of our service after any update constitutes acceptance of the revised terms.

If you have any questions about these terms or your Itinerary, please contact us:

Email: info@bespokehorizons.co.uk
Website: bespokehorizons.co.uk

We aim to respond to all enquiries within 2 business days.